To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How Do I Set Up New Service?
To establish new water or sewer service, please contact our office during normal business hours. Customers may be required to provide identification, proof of property ownership or rental agreement, and any applicable deposits or fees before service can be connected.
How Do I Reset My Online Account Password?
Customers can reset their online account password by selecting the “Forgot Password” option on the online payment portal. If you need additional assistance, please contact our office or use the live chat feature on our website during business hours.
What Should I Do If I Suspect a Leak?
If you notice unusually high water usage, wet areas in your yard, or continuously running fixtures, you may have a leak. Customers are encouraged to check toilets, faucets, irrigation systems, and exposed plumbing for possible issues. If you need assistance, please contact our office.
Why Is My Water Bill Higher Than Normal?
Higher water usage is commonly caused by leaks, irrigation systems, running toilets, outdoor watering, pools, or seasonal usage increases during warmer months. Customers with questions regarding usage may contact our office for assistance reviewing their account and meter readings.
How Do I Report Low Pressure or a Water Outage?
Customers experiencing low pressure, service interruptions, or possible outages should contact our office as soon as possible. For emergencies or after-hours urgent issues, please call our main office number at (843) 335-6464 to reach our 24-hour answering service.
Where Are Payment Drop Boxes Located?
For customer convenience, payment drop boxes are available at our office located at 378 West Pine Avenue in McBee and at the Rescue Squad building in Patrick.
