FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

 You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Fire hydrants are periodiclly tested and could have turned your water a light brown. Flush your lines for 15 minutes and this should clear them. Contact ARWS if the problem does not clear.

The only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

ARWS does not put fluoride in the water. This should be taken into consideration for those who have children. Please consult your dentist about this.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. Please call our office if you have any of these issues.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.